You may return most new, unopened (Gold Star brand) fluid ovals and vials within 30 days of delivery for a full refund. $5.00 restocking fee (per box) + return shipping charges (if customer error). If you received an incorrect or defective item we'll pay the return shipping costs. No refunds or exchanges on Rx Bags.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Free FedEx Ground shipping to a continental US commercial delivery address. Products cannot be shipped to international destinations. All orders placed before 2:30 PM local time will be processed and shipped the same day except orders placed on Saturday, Sunday and holidays. We can NOT deliver to a P.O. Box. Additional $11.00 HOME DELIVERY surcharge. Home delivery surcharge applies to both residential and home-based business deliveries. ATTN: Home delivery customers - we can deliver to your local FedEx Office location at NO additional charge.

Estimated delivery date

The estimated delivery date is based on the buyers location relative to our shipping warehouses, and when the seller receives cleared payment. In certain cases, the estimated delivery date will vary. By knowing the estimated delivery date, you can determine how long it will take to receive your item. Estimated delivery date is between 1-7 business days.

FedEx has suspended it's money-back guarantee for all FedEx Express, FedEx Ground and FedEx Office services until further notice.
They have also suspended Signature Required for most shipments.

Shipping services

Some shipping services provide an estimate for the number of days that it will take the carrier to deliver the item to the buyer. This transit time does not include the seller's handling time. Transit time includes normal weekdays. Often Saturdays, Sundays, and major holidays are not included in transit time estimates.

Cleared payment

A payment is considered "cleared" after your payment has been deposited into the seller's account. If you pay by check or money order your payment may take several days to clear.