We've addressed many of the common inquiries in this section, but if you have a question that isn't answered here, call 1-888-474-8425 and we will be happy to assist you. 

General FAQs: 

Q: "Are caps/vials interchangeable?"
A: No. NONE of our caps/vials are interchangeable. They style of vial that you buy comes with its own unique cap. You CAN'T swap caps/vials between the different styles of vials.

Q. “Do your products meet government standards?”
A. Yes! GSI brand vials have been successfully tested by accredited independent testing firms to comply with the Consumer Product Safety Commission’s Poison Prevention Packaging Act requirements for child resistance and senior friendly use. Our vials also meet and exceed the U.S. Pharmacopeia guidelines for UV light resistance and moisture tightness. Please see our Safety Certificates for more details. 

Q: When I order several items why do they sometimes come on separate days?
A: We try to avoid split shipments; however, that depends on how much room is on FedEx trucks, which it 100% out of our control.

Q: Do you deliver to a home/residential address?
A: Yes, for an additional fee. FedEx Ground shipping service is usually for business/commercial delivery. Home delivery orders MUST be phoned in and can't be done online via our website. 

Q: What will shipping cost me?
A: Nothing. We offer FREE shipping to the continental U.S.  

Q: “What are your business hours?”
A: We go out of our way to serve your needs. We are available Monday – Friday.
Monday – Friday 7:00am- 4:00pm PST 
Q: "What payment types do you accept?"
A: We accept AmEx, Discover, MasterCard and Visa at the time of order. 

Q: “How long will it take to receive my order?” “What if I received the wrong item?” “What if I’m not happy with the product or I find a defect?”
A: Please take a look at our Shipping & Returns section for answers to these and any questions related to shipping or returns. Quality Assurance and Guarantee is our promise. Long-term relationships are more important than short term gains.

Q. “Where can I find tracking information? 
A: Log into your account and you will be able to see tracking information (online orders only). When you place an online order, We send a shipping confirmation email that contains a link to tracking information. 

Technical FAQs: 

Q: “How do I register to order online?”
A: The process is simple. Click on the “My Account” section towards the top right-hand of the page. Under New Customers click CREATE ACCOUNT. 

Q: “Do I need to register if I’m an existing customer?”
A: Yes. All new or existing customers must register if they have never ordered on our website.

Q: “Can I view my order history on the website?”
A: Yes, simply log into your account. Navigate to the “track your recent orders” section. You can view details of recent orders and you can duplicate a recent order (reorder).

Q: What can I do if I Forget my Password or Locked my Account?
A: Click on the "Forgot your Password?" link right below the Username/Password boxes of the Online Store Manager login page. You'll be given the option of typing in your username and a CAPTCHA verification. Enter the text that is displayed on the CAPTCHA picture and click on "Request Password." This will send a message with a unique "reset password" link to the email address that was specified for your username when you originally logged into the Online Store Manager. When you receive this message, follow the URL provided in it and you will be prompted to update your password - after which you will be logged into your account.

Q: “Why do you need my email address?”
A: Your email address is required for the registration process. After you place your order, an order confirmation will be emailed to you. Once your order ships, you will receive a shipment confirmation as well. Other than that, you may receive important updates about our company or products. We will never sell or share your email address to any third party without your permission, and we will never inundate you with advertisements, sales emails, and the like.